Privacy Policy

Last updated: January 2026 · Referral Network Limited (Company No. 16933085)

1. Who We Are

Referral Network Limited is a private limited company registered in England and Wales (Company Number: 16933085), with registered office at Office 16298, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA ("we", "us", "our").

We operate the website referralnetwork.agency and provide marketing services — including personal brand management, digital media campaigns, sales marketing, and website development — to a wide range of clients including individuals, freelancers, consultants, professionals, and businesses (both sole traders and companies) in the UK and internationally.

For privacy enquiries: info@referralnetwork.agency

2. Who This Policy Applies To

This Privacy Policy applies to all people who interact with us, including:

Individuals and professionals who purchase personal branding or other services for their own use
Freelancers and sole traders using our services in a professional capacity
Business clients — including SMEs, startups, and established companies
Website visitors who browse referralnetwork.agency
Prospective clients who submit enquiries via our contact form

3. What Personal Data We Collect

We may collect the following categories of personal data:

Identity Data: name, job title, business name, professional profile information
Contact Data: email address, phone number, postal address
Transaction Data: details of services purchased, payment records, and billing information
Technical Data: IP address, browser type and version, device information, time zone, referring URLs
Usage Data: how you use our website and services
Marketing & Communications Data: your preferences for receiving communications from us and your consent records
Social Media Data: for clients using our personal branding services, we may access and manage your social media profiles (Instagram, LinkedIn) on your behalf — only with your explicit authorisation

4. How We Collect Your Data

Directly from you — via our contact form, email, phone, or during service onboarding
Automatically — via cookies and server logs when you visit our website
From third parties — payment processors (Shopify Payments, Mollie), analytics tools, and advertising platforms where relevant to delivering your service

5. How We Use Your Data

We use your personal data to:

Deliver and manage the services you have purchased or enquired about
Process payments and manage billing and invoicing
Communicate with you about your service, account, or enquiry
Send marketing communications where you have given consent (you can withdraw at any time)
Comply with our legal and regulatory obligations under UK law
Improve our website, services, and customer experience
Prevent fraud and protect our legitimate business interests

6. Legal Basis for Processing (UK GDPR)

Contract: Processing is necessary to perform a service you have requested or purchased
Legitimate Interests: For business operations, fraud prevention, and service improvement
Legal Obligation: To comply with UK tax, accounting, and regulatory requirements
Consent: For marketing communications and any optional data uses — you may withdraw consent at any time

7. Data Sharing

We may share your data with:

Payment processors (Shopify Payments, Mollie B.V.) to securely process transactions
Advertising platforms (Meta, Google) where required to deliver your campaigns
IT, hosting, and software providers that support our operations
Professional advisers including lawyers and accountants
HMRC and regulators as required by law

We do not sell your personal data to third parties. We do not share your data for purposes unrelated to our services without your consent.

8. Payment Processing

All payments are processed securely via Shopify Payments and/or Mollie B.V., both of which are licensed payment service providers. When you make a payment, your card and payment details are handled directly by these processors. We do not store full card details on our systems.

9. International Transfers

We serve clients globally including in the UK, US, Canada, and internationally. Where personal data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or adequacy decisions where applicable.

10. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. For client data, we typically retain records for 6 years following the end of the relationship, in line with UK tax and accounting regulations. Marketing consent records are retained until you withdraw consent.

11. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your personal data
Rectify inaccurate or incomplete data
Erase your data (right to be forgotten) in certain circumstances
Restrict processing of your data
Data portability — receive your data in a structured, machine-readable format
Object to processing based on legitimate interests
Withdraw consent at any time for consent-based processing

To exercise any right, email us at info@referralnetwork.agency. We will respond within 30 days.

12. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use the site. Continued use of our website implies acceptance of essential cookies. You may control non-essential cookies through your browser settings.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113.

14. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at referralnetwork.agency/pages/privacy-policy. Significant changes will be communicated to active clients by email.

15. Contact

Referral Network Limited
Company Number: 16933085
Office 16298, 182-184 High Street North, East Ham, London, E6 2JA, UK
Email: info@referralnetwork.agency